Mrs. Walters

end-to-end my stay my mom was consistently dirty, and the bathroom fixtures were rusty. Additionally, I had to beg uninfected towels each evening of my stay. To make matters worse, the casino was extremely loud and the unison did not stop until 3 A. M. I complained to the Front Desk Manager, Rail Rodriguez, and pass on another room but was told there were no other live available. No one from the hotel addressed my concerns and I was told repeatedly that housekeeping had been alerted to my complaints. despite my repeated complaints, my room was never properly cleaned and was never furnished with new-fashioned towels.Because of the casino noise, I was unable to sleep comfortably for two darknesss. Hence, my season spent In Puerco Rice was nerve-wracking. The cost of a room with a king sized bed and an ocean view, at the time of my booking, was $xcl per night and I stayed for 3 nights. In Dalton, a resort give of 20% was added to my bill. As this accommodation was prepaid thr ough expelled. Com, I was told that I could not request a refund at the hotel. Considering that I make several complaints that were documented and showed diligence In walling for the situations to be Improved, I am writing to request that I be refunded the cost of my accommodation.The customer table service for this branch needfully to be Improved. The Front Desk Manager should be much sensitive to the needs of your guests. Additionally, housekeeping routines should be consistent. It Is extremely distressing for a traveler to experience such poor service. With this In mind, I reckon It only reasonable for your company to refund the cost for my stay at you San Juan hotel. Sincerely, Mrs.. Walters By email&160protected Com San Juan, Puerco Rice, 00785 I am a frequent traveler but this is the first time I have stayed in your San Juan hotel. two nights. Hence, my time spent in Puerco Rice was nerve-wracking.The cost of a per night and I stayed for 3 nights. In addition, a resort c harge of was added to my bill. As this accommodation was prepaid through expedited. Com, I was told that I that were documented and showed patience in waiting for the situations to be improved, I am writing to request that I be refunded the cost of my accommodation. The customer service for this branch needs to be improved. The Front Desk Manager routines should be consistent. It is extremely distressing for a traveler to experience such poor service. With this in mind, I work out it only reasonable for your company to