Amadeus Training Manual

Training Module Edition 1. 0 spark off Agency sanctioned Functionality descent Copyright AMADEUS Development Company whole right Reserved Edition 1. 0 produce & Printed by Amadeus Pakistan inaugural Floor, attend Ext. Club Building Mereweather Road Karachi Fax + 9221 5674682 www. pk. amadues. com Table of confine Welcome .. About Amadeus .. .. Where is Amadeus fit(p) .. Course Objectives entranceway to the Amadeus addressing broadcast sight Where Do I Go for overhaul ? .. .. Whats This? . .. How To.. . . .. knowledge major power to Amadeus privydidate.. . . Signing In .. .. . . . Signing-In pith.. .. .. .. . . Signing Out .. .. . .. Working with the in writing(p) scalawag .. . .. natural paginate Tabs .. . .. Frequently Used Icons .. .. Making a Reservation .. Create a PNR from a visibility . .. . .. Making an song Booking . .. .. . .. Making a Meal Request .. .. . .. Reserving a Hotel .. . .. worth the Itinerary .. .. . .. produce the Itinerary and T icket . . .. .. Saving the PNR .. .. . .. Customizing the Graphic Page . .. The ascendence Page. . Working with the subordination Page .. . .. despatch Mode .. .. . . Customizing the manage Page.. .. . . Amadeus position spite divulges .. .. .. . Public snotty-nosed centrals .. Creating Smart Keys . . . Testing a Smart Keys .. . . . Amadeus Basic Functionality Course Signing In and Signing Out . exercising Training . .. Amadeus Work Areas . introing the Mini-Office indite . .. Amadeus reading Pages . Amadeus education governance (AIS) . .. AIS Scrolling dominances . Online suspensor System .. . .. Online Help Scrolling Commands .. . Encoding and decipherment. .. .. .. Encoding City and drome figures .. .. Decoding City and atmospheric stateport sessons . .. . Encoding and Decoding Countries .. . Decoding States and Provinces .. . Encoding and Decoding melodic linelines.. .. .Encoding and Decoding Equipment. Encoding and Decoding Car Companies.. . 1 2 3 4 5 6 6 6 7 8 9 9 11 12 12 12 13 14 16 17 19 20 21 22 23 24 25 27 27 28 29 31 33 34 35 36 38 39 40 41 42 43 45 46 47 47 48 48 48 49 -i- Encoding and Decoding Hotel Chains.. . . Minimum Connecting Time . . . Date and Time Calculations .. . . . Amadeus Air handiness discovers. . . vex Indicators . Availability Options .. .. . Availability Scrolling Commands .. .Dual-City Pair .. . Direct Access .. . Schedule expose .. . . .. Time assayle demonstrate .. . .. . .. Flight randomness . .. . .. Timatic . PNR. Itinerary Elements .. . .. . .. pithy Sell .. .. . Long Sell .. . Waitlist Segment .. .. . outspoken Segment .. .. . arrival Unknown Segment .. Ghost Segment .. . . Rearranging Segments .. .. . Name Element .. . . .. . .. knell run across Element .. .. . .. Ticketing Arrangement Elements .. .. .. Received from Elements . .. .. terminate Transaction .. . shorten Transaction . . Combining PNR Elements .. .. .. Retrieving a PNR .. .. Retrieval within a PNR .. .. .. . carry c are by Flight . .. .. .. Other / Optional PNR Elements . .. .. Other Service Information .. .. . Remarks Elements . .. .. ..General Remark .. . secret Remark . .. . Itinerary Remark . .. .. . Special Service Request . .. .. Meal Request . .. . .. . Special Message . . . .. . progression substructure . .. . .. . Seat Wish . .. . Seat Request . .. . .. .. . Seat Maps .. .. . . .. . Frequent bank bill .. .. . . .. . Passport Information . . . .. . APIS New SSR DOCS/DOCO/DOCA . Manual tatter go . address Elements .. . Option Element . Modifying a PNR . . Canceling PNR Elements .. . Modifying PNR Elements Updating a Name . Re betrothal a Segment separate a PNR 49 49 50 51 52 55 56 57 57 59 61 62 64 68 71 72 72 72 73 73 74 75 75 76 77 78 79 79 80 80 82 82 83 84 84 85 85 85 86 86 87 87 88 88 89 90 91 92 92 94 95 95 98 99 100 101 102 103 -ii- PNR History . . History Options History tummyons .. Amadeus Advance Functionality . .. Unac companied Minor .. .. . . .. Non- identical PNR .. .. . . . Copying a PNR .. .. . . . . Creating a Group PNR .. .. . . . . Non Homogeneous Condition .. .. .. . . Splitting Names in a Group PNR . .. .. . . mental picture an Itinerary .. .. . . Website of NMC Pakistan . .. .. . . Check my Trip . .. .. . . A head off multiple entries in oneness EOT . .. . . . Past Date PNR Retrieval .. .. .. . . Claiming a PNR consists of two steps . .. answerable Office . .. .. . . Married Segment .. .. . .. . . PNR Security .. .. .. . . Amadeus aligns . Queues . .. Date Ranges . .. Queue social function . .. Queue Count Entries . . Queue Start Entries . .. Queue Processing Entries . . .. Queue Print Entries . .. Queue mystifyment . .. direct a Queue Message .. Amadeus transit ingeminate and edifying set . .. Help .. .. . food Quote unwrap . .. . Fare Quote Display Option .. Requesting a Fare Type . .. .. . Fare Quote Notes .. . .. Fare Quote Routing . .. . .. Currency transition .. .. . .. IATA rank of Ex diversify .. . .. Mileage Calculation . .. . .. Excess Baggage Charges .. . . .. Informative Pricing .. .. . .. Pricing an Itinerary .. .. .Adding Options . Itinerary Pricing . .. .. . .. Pricing consume legal proceeding .. .. . Pricing an Itinerary and creating a TST . . Pricing Options .. .. . .. Pricing by fare basis .. . . .. look ating a fare and creating a TST . .. Best defile . .. . .. Automatic Pricing and Rebooking Pricing and Manual Rebooking .. .. Displaying the Lowest Possible Fare .. Amadeus Email . .. Setting up your terminal .. . Sending an Email with apologise flow text nub . 04 105 106 109 110 110 111 111 112 113 114 114 114 one hundred fifteen 115 115 115 116 116 117 118 120 120 120 121 121 122 122 123 cxxv 126 126 127 128 129 129 130 130 131 132 132 132 134 135 135 135 137 138 139 139 139 140 141 143 receipts 144 -iii- Specifying Email title .. . . Email Itinerary . .. Email Contact Element. Sending Amadeus give away .. . Requesting a detailed display . Sending appended documents . .. Displaying a particular message .. .. Deleting a Particular message . .. Adding a reply to address Display a reply to address .. take a reply to address .. .. Message Log . . .. Amadeus Email Directory . .. Printing a message . .. Amadeus Hotel. .. . Hotel .. .. . Encoding and Decoding a Hotel Chain .. . Amadeus Information Pages . .. . Requesting Help .. .. . Hotel List display .. . . Hotel availableness and enumerates display .. . Multi-Company Availability and place DisplayRoom-Type Codes Bed-Type Codes . Rate-Type Codes . Single-Property Display . Hotel availableness option codes . . . Availability and Rates from a PNR Hotel features display .. . . Hotel terms display .. .. . Hotel Pricing and traits Display Hotel rate change display .. .. . Hotel sell . . . Hotel sell option codes .. . Modifying a hotel member . . Amadeus Car.. Car.. Encoding and Decoding a Car Company. Amadeus Information Pages . .. . Requesting Help .. .. Car Location List Display Car availability and Rates Display Multi-Company Display. Single-Company Display Car Availability and Rates from a Flight Segment Car-Type Codes .. Car Terms.. Car Sell . . Short Sell . . . Special Equipment . Modifying a Car Element Amadeus node Profile .. Amadeus Customer Profiles Course ..Accessing and exiting pen mode . .. . Profile fetch up Transaction . . .. . 144 144 144 144 one hundred forty-five 145 145 145 145 145 145 146 146 146 147 148 148 148 148 148 149 150 152 153 153 153 clv 157 157 157 157 158 158 159 161 163 164 164 164 165 165 167 168 170 173 174 175 176 177 177 181 183 185 186 186 186 -iv- Profile Ignore .. . .. . Creating a customer profile .. Creating a operateer profile .. .. . Displaying customer profiles .. . Creating a company profile . . Displaying a customer profile by tape locator. Creating a profile from a PNR Creating a profile from a Profile Displaying Info rmation Section.. Displaying a list of companies .. Displaying a list of extenders Displaying a list of starters associated to a Company Deactivating a customer profile. Reactivating a customer profile .. .. Accessing and exciting profile notes . .. Amadeus give way Assistant .. . Amadeus Travel Assistant . .. Provider List . .. . Insurance Products List . . .. . Product Feature . . .. .Insurance Sell . . .. Information adding/modification of an Informative pricing .. Confirm the redress pricing Cancellation . . .. . Print / Display Insurance . .. . Information scallywags . .. . Amadeus Central Ticketing Course. .. Ticketing Table Area Reporting Plan . .. Ticketing agreement give in. . . .. Itinerary Pricing.. Pricing Follow up transactions.. Pricing an Itinerary and Creating a TST.. Pricing Options.Select Fare and Creating a TST. Fare Remarks Element.. .. Mandatory Elements for PNR.. Published Fare clear Carrier. Travel agency commission Form of compensation Endo rsement & Restrictions. Tour Code Net Remit Fare. Validating Carrier. Travel agency commission Tour Code Form of in allowance Endorsement & Restrictions. Manual Ticket military issue.. Automatic Ticket Number..Automatic Amadeus Interface record Sequence Transmission Control Number.. transitional Stored Ticket. Displaying a TST. 186 187 187 187 187 188 188 188 189 189 189 189 190 190 190 191 192 192 192 192 192 193 194 194 194 194 195 196 196 196 196 196 197 197 197 198 198 198 198 199 199 199 cc 200 200 200 200 200 201 201 201 201 202 202 202 -v- Canceling a TST.. Displaying TST History Confidential TST.. Updating TST parapete Tickets chronicle imprecate.. Display Document Bank. Registration Ticket Stock. Ticket Stock Next. Deleting Document Bank Sales Report.. Display the Daily give out. Display query report.. Displaying the transaction report.. Displaying the net remit report.. Display the item Sales Period Report.. Display the compendium Sales Report Period. Manual Doc ument Registration.. Registering a tin lotcellation of an inventory pillowcase document.. Cancellation of a Sales To Cancel a Sales.Reinstating a Cancelled Sale Print Queue. . Display item on the Print queue Ticket Deli genuinely mechanics Ticket Quota. Amadeus Electronic Ticketing .. . Help Pages.. E Ticketing agreement Table Issuing E Ticket.. Published Fares. . . Form of Payment Tour Code Net Remit Fare. Form of Payment Tour Code Travel agency commission..Conditions to issue a E ticket TTP To Reprint accounting coupons. To display E ticket record.. To void E ticket. Flight status code To print ITR.. Revalidation Splitting To change ticket status to Refund.. 202 203 203 204 204 205 205 205 205 205 206 206 206 206 206 207 207 207 207 207 207 207 208 208 208 208 209 210 210 210 211 211 211 212 212 212 212 212 213 214 214 215 215 215 216 216 216 -vi- Welcome Welcome to your Amadeus Basic Course.This course is de manseed for travel doers who bedevil not subprogramd a Compute r Reservation System (CRS) or have recently fall in the travel industry. It screw withal be utilize by travel agents who are converting from one reservation dodge to some early(a). 1 About Amadeus The leading(a) provider of IT solutions to the travel and tourism industry Within a very short timeframe, Amadeus has become a world leader in providing the travel industry with superior solutions to manage the distribution and selling of travel services. We regularly enhance our products and services with the benefit of input from our various customer groups who actively participate in forums.This way we ensure that the solutions we offer fulfill the ask expectations. Our products and services are dod by our distinct customer groups in differing ways. Nearly 75,000 travel agencies and more than 11,000 airline sales offices use the Amadeus System to run their business. Many of the industrys leading travel service providers use our standard technology to optimize their distribu tion and internal operational requirements. Our tagline, Your technology mate, reflects the approach we take towards our clients. We focus on building and maintaining mutually skilful long-term relationships.Through this stability we develop a deep understanding of where we tidy sum maximize our clients success and all this is provided via the outstanding customer service that forms the grit of the Amadeus experience. Amadeus, a truly world(prenominal) company Amadeus has established a global presence for the world-class service it delivers 75 local Amadeus commercial organizations symbolise in over 215* markets worldwide 5 regional cmove intos 3 explore & Development centers 6,500 employees and above over 100 nationalities in our central sites alone we power over 120 airlines from around the world 2 Where is Amadeus Located?Amadeus is the leading provider of technology solutions to the travel and tourism industry. Our central sites are in Madrid (Corporate Headquarter s & Marketing), Nice (Development) and Erding (Operations). Our regional offices assist our sales and marketing offices in marketing, Helpdesk support and customer service. They in any case line up commercial relationships with Amadeus providers in their region. We have regional headquarters and marketing centers in Miami, Bangkok and Buenos Aires Today, there are 75 local and regional offices blanket front-line activities in more than 215 markets 3 Course ObjectivesUpon completion of this course, participants depart be able to Operate in the Amadeus scene Selling Platform and Pro-web milieu Display general study in the Amadeus Information System Display airline availability, schedules and timetables Book, waitlist and backcel airline reservations Construct a Passenger Name Record Retrieve and modify Passenger Name Record culture Issue an itinerary Request a fare display harm a PNR itinerary 4 Introduction to the Amadeus Selling Platform look 5 Where Do I Go for Help? Amadeus Vista Online Help provides you with both house-level and task-based help.Different options on the Help menu are available to you depending on where you are in Amadeus Vista. Whats This? Whats This? provides you with a description of a champaigns purpose and defines related terms. To display field-level help 1. 2. 3. Place your cursor in any field and crunch F1 on your keyboard. This provide display a dialog box containing selective information about the field or option. To review the information, gyre down. To close the dialog box, riffle on in the top-right corner. How To How To provides you with instructions on how to perform a task, as fountainhead as related tasks, and background information.To display task-based help 1. 2. lose it on the question mark and adopt How To. Scroll through the list of topics and polish off on the one you are interested in to expand it. The information usually a list of numbered steps, will be displayed. Similarly, you can gi ve out a topic by jerking on it again. Then, you can choose another topic. To close the dialog box, cad on in the top-right corner. 3. 4. 6 Introduction to Amadeus Vista With Amadeus Vista, the Amadeus browser-based reservations system, you can book reservations through a graphical interface called the Graphic page or by entering formats in the Command page.Here are some of the features Amadeus Vista offers Graphic page Translates Amadeus System functionality into a fill-in-theblanks interface with graphical responses that are easily understood. You can book and price feathers, reserve hotel rooms and cars, and view information on a integral range of travel services. Pop-up instructions and explanations guide the novice user. If you are well-known(prenominal) with Amadeus System formats, you can enter them in the Command page. Displays field-level and task-based help. Customizable toolbar buttons that send formats automatically. Command page Amadeus Vista Online Help Amadeus Vista Smart KeysAmadeus Vista also provides advanced features such as interactive seat bes, Travel cream and Amadeus Insurance. Additional Amadeus products, such as Cruise, Ferry, +QC, +Ace and Ticket Writer can also be integrated into the Amadeus Vista fielding environment fit in to the accepts of the agency. 7 Signing In You can log into Amadeus Vista by following these steps 1. Launch Amadeus Vista. The abbreviate-in window appears. 2. 3. 4. 5. interject your agent sign and initials. For example 0001AA Select your duty code from the drop-down list. Enter your password. Enter a password in the New Password field to change your original password.If you do not necessity to change your password, leave this field blank. Under Work battlegrounds, select the check box for the areas you want to sign in. Select the Practice Training check box, if you want to sign in to Practice Training. clatter on Sign In. The contiguous time that you sign in, your sign is automatically pre-f illed. 6. 7. 8. Note 8 Sign-In Message When you sign in, informatory messages are displayed. For more information about one of the messages, snatch up on . Otherwise, click on OK. Signing Out To sign out of Amadeus Vista 1. jaw on the tab at the bottom of the conceal for the area you are working in. 2. Click on Sign-out.You cant sign out if you have an active PNR in your work area. 9 To close Amadeus Vista 1. Click on the Amadeus Vista menu. 2. 3. Click on Exit. To close the Amadeus Vista window, click on of the permeate. in the upper-right corner 10 Working with the Graphic Page The Graphic page is the main area in Amadeus Vista. In the page, you can entranceway most of the Amadeus system functions by clicking on one of the tab at the top of the screen. Each tab represents an area of the Amadeus system. If you are not sure what a tabs picture represents, hold your pilfer pointer over it for a fewer seconds and you will see a tool tip or description.The Graphic page also giv es you access to work areas A-F, you click on the tabs at the bottom of the screen. Having opposite work areas allows you to work on different tasks at the kindred time. You will need to sign into each pertly work area. Command page Air Hotels Fares Doc. Print Help Vista Menu AIS Insurance PNR Car Profile Queue Work Area Tabs 11 Graphic Page Tabs PNR tab key- The first tab you normally see when you open Amadeus Vista. You can use it to create, retrieve, modify and claim PNRs. DOCUMENT arrest- This feature helps in display, telefax or print invoices, itineraries and print tickets.PROFILE TAB- This can use the Open screen to retrieve traveler or company profiles. You can also add, update and delete profile elements or transfer profile elements to a PNR. AIS TAB- Access to the Amadeus Information System. AIR TAB- By clicking we can view availability, flight information and make reservations. CAR TAB- To suffer out details of rental cars available for passengers traveling to othe r designations. HOTEL TAB- To book a hotel or obtain information about hotels and other kinds of accommodation. AMADEUS INSURANCE TAB- You can review and book various types of travel insurance policies.FARE TAB- To find fare, price a PNR or stock a fare. QUEUE TAB- To display queue counts and perform a variety of queue functions including queue messages and printing. Frequently Used Icons The following table provides a list of the most frequently used effigys Clears all palm and reset values to the default Closes the input window Moves to the previous/next page MU/MD Reopens the input window Modifies the selected line Deletes the selected line Making a Reservation In the following scenario, a traveler, Mr. Johnson, wants to fly from London to Los Angeles on business class.He would care to stay for one week in a hotel and rent a car. Here are the steps that you can take to make a simple reservation for him in the Graphic page. Creating a PNR from a profile Making an air b ooking Making a meal request Reserving a hotel Making a car booking Pricing the itinerary Printing the itinerary and tickets Saving the PNR 12 Creating a PNR from a Profile You can create a PNR from an existing profile by following these steps 1. 2. 3. 4. Click on the PNR tab. Click on the from Profile sub-tab. Enter Mr. Johnsons profile information. Click on Send.The PNR is thusly displayed. 13 Making an Air Booking You can book the flights for Mr. Johnson for his excursionist to Los Angeles. 1. 2. Click on the Air tab. Enter the flight information, such as the From field, To field and digression date. 3. 4. Click on to activate the dual availability input screen. Enter the details for the return flight. By default, the From field, To field and departure date are the same as the outbound flight, but you can modify any field if necessary. 5. Click on Search to display the Availability screen. The outbound and return availability displays are shown on the same screen.Use the tool bar of each availability to move to the previous, next day or to scroll through the screens. 14 6. Click on the classes of service for the flights he wants to book. 7. Click on Sell to book the segment. The flights you have booked are so displayed, along with the mini-itinerary. 15 Making a Meal Request Mr. Johnson would like to reserve a vegetarian meal. 1. Click on the PNR tab. 2. In the Services section, click on the Meal icon . 3. Select the type of meal from the drop-down list, in this case VGML. 4. Click on Send. 16 Reserving a Hotel Now we can reserve a hotel for Mr.Johnsons stay in Los Angeles. 1. Click on the Hotel tab. virtually of the information is pre-filled, however, Mr. Johnson would like to stay at the Hyatt, enter the code in the Preferred Chain(s) field. 2. 3. Click on Availability. From the Multiple Hotel Display, click on the limited hotel that you want to book, then on Rates. 17 4. From the input screen that appears, enter any other booking details if necessa ry, then click on Rates. 5. 6. From the Single Hotel Display, select the appropriate rate code. Click on Book. 7. If prompted, restore a guarantee, then click on Send to book the room. 8 Pricing the Itinerary You can now price the itinerary by following these steps 1. 2. Click on the Fare tab then click on the Price PNR sub-tab. Click on Send. The ticket stove for the PNR is then displayed. 19 Printing the Itinerary and Ticket Now that all the segments are booked and the PNR has been priced, you can print the itinerary and tickets . 1. 2. 3. Click on the Doc Print tab. In the Ticket sub-tab, select the ticket options and the type of itinerary that you want to print. Click on Send. 20 Saving the PNR To finale by saving the PNR 1. 2. 3. Click on the PNR tab.Click on the PNR Save icon the down arrow. . To access other save options, click on Select the Save option that you want to use. 4. Click on Send. 21 Customizing the Graphic Page You can customize the tabs in Amadeus Vista by development the Options dialog box. To do this 1. Click on the Amadeus Vista menu from the screen header. 2. Select Options. The Options dialog box is displayed From this window, you can Choose which Graphic page tab will appear first when you open Amadeus Vista. (You select it in the Default column. ) Reorder your tabs by selecting a tab and then using the to move it. and buttonsSelect the Preload check box option to quickly load the tabs you use most. Restore the default settings by using the Reset button. 22 The Command Page 23 Working With the Command Page If you are beaten(prenominal) with cryptic formats, you can use the Command page to process transactions in the Amadeus system. To access the Command page, click on the Command Page tab. There are thirteen tools available in the Command page 1 2 3 4 5 6 7 8 9 10 11 12 13 office 1) PAUSE SMART KEY 2) RESUME SMART KEY 3) ruin SMART KEY 4) OPEN SMART KEY EDITOR 5) previously SENT AMADEUS COMMANDS 6) CLEAR PAGE 7) CLEAR ALL PA GES 8) SPLIT WINDOWIdentifies Pauses the menstruum Smart Key. Resumes the current Smart Key. Stops the current Smart Key Opens the Smart Key Editor, which allows you to create, modify, copy and delete Smart Keys. Displays a list of previously sent commands that you can modify and resend Clears the current screen. Clears the current screen and buffer. Splits the window into two work areas. A horizontal drag bar appears and you can change the size of each area. Customizes your Command page alter and fonts Selects the current screen and buffer. Copies the selected area. Pastes the selected text into a file or an e-mail.Prints the current screen. 9) CUSTOMIZE 10) SELECT ALL 11) COPY 12) PASTE 13) PRINT harbor 24 Speed Mode Speed Mode is a reusable tool that will help you decrease the time you spend do reservations by allowing you to use your mouse more often while in the Command page. To activate Speed Mode, click on the Customize icon, and select the Configuration tab. Select the Speed Mode check box, then click on OK. When Speed Mode is activated, a toolbar appears with buttons for commonly used formats. In certain displays, Air Availability for example, the display items are shown in different colors.You can use the buttons on the toolbar to run formats based on the information in these items. For example, in the display below you can click on the FQD (Fare Quote Display) button, and then double-click on line 1. 25 With just a few clicks, Amadeus Vista will send a format to the system for you. In this case, it will pick up the date and city pairs from the flight on line 1. The response is a Fare display. Notice that the Speed Mode buttons have changed according to the new display. Try this a few times to familiarize yourself with how it works. If you need help at any time, press the spacebar and F1 keys simultaneously to display help. 6 Customizing the Command Page Amadeus Vista gives you the ability to change the color scheme and fonts on your Command pag e. To customize your Amadeus Vista Command page 1. On the Amadeus Vista Command page toolbar, click on Customization Web Page dialog box appears. . The 2. 3. 4. Select your context/Foreground colors from the drop-down menu. Under Font Assignment, select the name, style, and size of your fonts. You will see a preview in the sample text on the right. From the Configuration tab, select which graphical displays you want to use, for example Seat map or TST.You can also activate or disactivate Speed Mode. Click on OK when you have finished. Amadeus Vista closes the Customization dialog and displays the desktop with the new settings. 5. 27 Amadeus Vista Smart Keys Smart Keys are customizable toolbar buttons that send formats automatically to the Amadeus system. Amadeus Vista comes with 21 pre-defined Smart Keys, called Public Smart Keys, for frequently used formats. Additionally, agents in your office with a supervisor (SU) duty code can create Office Smart Keys for all agents in the offi ce to use. You can also create My Smart Keys for personal use. Public Smart KeysHere is a description of the Smart Keys that come with Amadeus Vista Component ET ER RT IG IR TQT XI MD MU QT QD QN QI QU RL AP ARNK FXX HE/ RH TTP Identifies End the transaction End transaction and redisplay the PNR Redisplay the current PNR Ignore the PNR Ignore the PNR and redisplay it Display the TST for the PNR Cancel the itinerary Move down Move up Display a queue count Delay to the bottom of the queue overthrow from the queue and display next Ignore and exit queue Redisplay message from queue Display airline system record locator Add a phone contact Add an ARNK (Arrival Unknown) segment Price a PNR without creating a TST Display format-sensitive help Display PNR History Print a ticket 28 Creating Smart KeysSmart Keys can make your job easier by automating certain tasks such as displaying availability and fares. The following is an example of a Smart Key that displays availability and fares in a s plit screen. 1. 2. 3. 4. 5. 6. In the Command page click on to open the Smart Key Editor. Enter a name for your Smart Key (no spaces) in the Smart Key name field. For this example, lets use AVL_FQD. Enter a name for your Smart Keys button in the tick off field. It should be four letters long, no spaces. Lets use AVFQ. Select My Smart Keys or if you are a supervisor and want your whole office to be able to use this Smart Key, select Office. Enter a short description of your Smart Key in the Description field. In the Definition text box,